Privacy Policy

Last updated: 8 September 2026

1. Who We Are

Palmix Concrete Limited ("Palmix", "we", "us" or "our") is the controller of the personal data described in this policy.

We provide on-site mixed concrete, concrete pumping and related services to domestic and commercial customers.

Company number: 08036572

Registered office: Goodwood House, Blackbrook Park Avenue, Taunton, Somerset, United Kingdom, TA1 2PX

Trading address: Havyatt Road, Wrington, Langford, Bristol, BS40 5QY

Email: hello@palmix.co.uk

Telephone: 01934 310501

2. What This Policy Covers

This policy explains how we collect and use personal data when you visit www.palmix.co.uk, request a quote, contact us, book or receive a service, make a payment, or otherwise deal with us.

It applies to individuals, sole traders and the personal data of people acting for business customers or suppliers.

3. Personal Data We Collect

We may collect the following personal data:

• Identity and contact information, including your name, telephone number, email address, address and postcode.

• Enquiry and project information, including the site address, requested service, dates, quantities, access details and information included in messages.

• Customer and transaction information, including quotations, bookings, orders, invoices, payment status and service history.

• Communications, including emails, telephone notes, messages, complaints and feedback.

• Technical and usage information, including IP address, browser and device information, cookie identifiers and information about how the website is used.

• Marketing preferences, where you choose to receive marketing from us.

Please do not send us sensitive or special-category personal data through the website unless it is genuinely necessary for us to deal with your request.

4. How We Use Personal Data and Our Lawful Bases

Enquiries and Quotations

Purpose:
To answer questions, assess requirements and prepare or discuss a quotation.

Lawful basis:
Steps requested before entering a contract; legitimate interests in responding to enquiries and operating our business.

Bookings and Services

Purpose:
To schedule, manage and deliver concrete and related services and communicate about the work.

Lawful basis:
Performance of a contract; steps requested before entering a contract.

Payments and Accounts

Purpose:
To take or record payment, issue invoices, maintain accounts and recover sums owed.

Lawful basis:
Performance of a contract; legal obligation; legitimate interests in managing debts.

Records and Disputes

Purpose:
To keep appropriate business records and establish, exercise or defend legal claims.

Lawful basis:
Legal obligation; legitimate interests in protecting our business and resolving disputes.

Security and Website Operation

Purpose:
To keep the website secure, prevent misuse, diagnose faults and administer our systems.

Lawful basis:
Legitimate interests in providing a secure and reliable website.

Analytics

Purpose:
To understand website use and improve performance and content.

Lawful basis:
Consent. Non-essential analytics are not used unless you agree through the cookie banner.

Marketing

Purpose:
To send news or offers where you have requested them or where the law otherwise permits.

Lawful basis:
Consent, or legitimate interests where the Privacy and Electronic Communications Regulations permit the existing-customer soft opt-in. You can opt out at any time.

5. Where We Obtain Personal Data

We usually obtain personal data directly from you by telephone, email, website form or during the supply of a service.

We may also receive information from somebody acting for you, a contractor or site manager, a payment provider, or publicly available business sources where this is lawful and relevant.

6. Who We Share Personal Data With

We may share personal data, where necessary, with:

• Our website platform and hosting provider, currently Wix, and its approved subprocessors.

• Email, communications, IT support and data-storage providers.

• Payment processors and banking providers, where electronic payment is used.

• Accountants, professional advisers, insurers and debt-recovery providers.

• Delivery partners, subcontractors or suppliers involved in fulfilling a requested service.

• Analytics and advertising providers, such as Google, only where the relevant consent has been given.

• Regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

We do not sell personal data.

Service providers acting for us may use personal data only on our instructions and must protect it appropriately.

7. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this happens, we use a lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to approved standard contractual clauses, together with appropriate safeguards where required.

8. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purposes for which it was collected.

Unsuccessful Enquiries and Quotations

Up to 24 months after the last meaningful contact, unless needed for a dispute or legal obligation.

Customer, Order and Service Records

Normally six years after completion of the service or the end of the customer relationship.

Invoices, Payments and Tax Records

Normally six years, or longer where required by tax, accounting or other law.

Complaints and Legal Claims

For the complaint or claim and the applicable limitation period.

Marketing Records

Until consent is withdrawn or you opt out. We may retain minimal suppression information so that we honour the opt-out.

Cookie and Analytics Information

For the periods shown in the live Cookie Settings panel.

We may keep information for a different period where this is reasonably necessary to comply with law, respond to a dispute, protect legal rights or meet an insurer's requirements.

9. Security

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure, access or misuse.

Access is limited to people who need the information for their work.

No online system is completely secure, and you should avoid sending unnecessary sensitive information through website forms.

10. Your Rights

Depending on the circumstances, you may have the right to:

• Be informed about how your personal data is used.

• Request access to your personal data.

• Request correction of inaccurate or incomplete personal data.

• Request deletion of personal data.

• Request restriction of processing.

• Object to processing based on legitimate interests or for direct marketing.

• Request transfer of personal data in a portable format where the right applies.

• Withdraw consent at any time, without affecting processing carried out before withdrawal.

These rights are not absolute and exemptions may apply.

To exercise a right, email hello@palmix.co.uk. We may need to verify your identity before responding. We normally respond within one month.

11. Automated Decision-Making

We do not use personal data collected through this website to make solely automated decisions that produce legal or similarly significant effects.

12. Complaints

Please contact us first if you have a concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data-protection regulator.

Visit: https://ico.org.uk/make-a-complaint

Telephone: 0303 123 1113

13. Changes to This Policy

We may update this policy to reflect changes in our services, providers or legal obligations.

The date at the top shows when it was last updated. Material changes will be brought to attention where appropriate.